Mark Davis, Nicolas Aquilano and Richard Chase (1999) have suggested that the major issues for operations management today are:
- reducing the development and manufacturing time for new goods and services
- achieving and sustaining high quality while controlling cost
- integrating new technologies and control systems into existing processes
- obtaining, training, and keeping qualified workers and managers
- working effectively with other functions of the business to accomplish the goals of the firm
- integrating production and service activities at multiple sites in decentralized organizations
- working effectively with suppliers at being user-friendly for customers
- working effectively with new partners formed by strategic alliances
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